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  1. USMBOK: Universal Service Management Body of Knowledge (USMBOK)

    USMBOK: The definitive body of knowledge (BOK) for the service management professional and gateway to best practices and key performance measures.
    certification3
    ISO2
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    Help Desk2
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    Financial Management2
    Configuration Management1
    Incident1
    ITSM1
    COBIT1
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    Continuity Management1
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    Service lifecycle1

    www.usmbok.org - 2009-04-10

education5 change management2 education - general2 certified3 training5 software7 tutoring2 private schools2 configuration2 management5 consultant4 cpa3 cursus2 leadership training2 incident management1 accountant3 configuration management1 capacity management1 data3 capacity2 database4 it training2 itil2

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